Today, while digging into some past events for research, I ran across an email that I sent on April 2nd of last year. The timeliness of me finding this almost exactly one year from the day it was written is purely coincidence. I just sort of tripped on it while combing through an archived file.
To set this up, let me fill you in on just a bit of background. This was written to a client who had been through a bit of a ringer. She had tried to get a hold of someone at Disneyland about planning an event for her family. She was given a runaround and basically got the feeling, from whoever she spoke to, that her small group just wasn’t worth the time. This makes my blood boil, but I won’t elaborate on it now…
To make a long story short, she made a bit of a stink (rightly so, might I add) and caught the attention of some higher-ups over on the sales side. She got some special attention from some senior folks over there before she got to me. Once I talked to her on the phone, we were well on our way to planning some really cool things that the resort had never done before.
Even though her name was passed to me with a “guest recovery” sort of warning, we got to know each other and she became one of my favorite Disney fans. Before that though, she sent me a message a little worried that I had been tasked to kiss her “you-know-what” because the poor way Disney treated her in the beginning…
… here was my response:
Continue reading There is real magic here.